The telecommunications company Digicel Haiti claims to record an average of twenty cuts to its fiber optic connections per week, in a context of insecurity that jeopardizes the operation of its network and complicates the interventions of its technical teams.
In a press release published on Friday, October 30, 2026, the company calls on authorities to enhance the protection of telecommunications infrastructures throughout the country.

This call comes three days after a major disruption of Digicel services, caused by a fiber optic cut that occurred on Tuesday, October 27, around 1 PM, along National Road Number 1 (RN1). According to the company, the damaged cable was part of the international connectivity of its network. An alternative link had already been cut the previous week, while a third link located on RN3 has been out of service for over a year.

“According to available information, the cable was reportedly damaged during tree cutting operations intended to erect barricades,” explains Digicel in its statement. Services were ultimately restored on Wednesday, October 28.

The company apologizes to subscribers affected by these disruptions, acknowledging the difficulties caused in communications, professional activities, and access to financial services. The company also presents a concerning assessment of the damage suffered by its facilities. According to its internal data, around 20 fiber cuts are recorded each week. Digicel also estimates that nearly 200 of its sites have been destroyed or rendered inaccessible over the past two years.

Insecurity also poses a major obstacle to maintenance operations. When a link is damaged, technical teams must conduct a risk assessment before any intervention, which can prolong service interruptions.
“The safety of employees cannot be compromised in any way,” insists the company, highlighting that its infrastructures cross several national roadways and areas where armed violence has caused significant population displacements.

The General Director of Digicel Haiti, Jean-Philippe Brun, praised the work of the employees mobilized to ensure the continuity of services under these difficult conditions.
“Every day, they show courage and dedication to keep our customers connected, often in difficult and dangerous conditions. Their commitment is essential to the continuity of our network and deserves our profound respect,” he declared.

Investments to limit interruptions

In light of the increasing incidents, Digicel states that it has made several investments over the past twelve months to strengthen the resilience of its network and reduce its reliance on terrestrial links.
These investments include the creation of new fiber optic routes, increasing the capacity of the coastal submarine cable, and installing a backup satellite link in the West department to support central systems.

The company also indicates that it has deployed backup satellite links at 140 sites in the southern part of the country to maintain services in the event of a fiber optic cut.
These devices help to limit the consequences of incidents, although they do not completely eliminate the risks of interruption, the operator specifies.

Digicel thus calls on the competent authorities to take measures to protect telecommunications infrastructures and ensure secure access for technicians in intervention areas.
The company reminds that the continuity of communications is a crucial issue for families, businesses, healthcare facilities, and emergency services.

While thanking its customers for their patience, Digicel assures that it will continue its investments in alternative routes and backup solutions to reduce the impact of incidents on its network.<\/p>