Comprising nearly two million clients and 8,500 distribution agents, the MonCash ecosystem felt the detrimental effects of the rampant insecurity in the country lately. "In some neighborhoods, clients find it nearly impossible to travel to agents to conduct transactions. Many distribution agents have also had their businesses vandalized," reported Jean Philippe Brun, Digicel's CEO.

This climate of insecurity has also hindered distribution agents' operations. "The costs of operations, including management, cash transport, and security, have significantly increased for our distribution agents who are facing enormous challenges," revealed Mr. Brun, citing difficulties agents encounter in accessing cash to meet clients' transaction needs.